Frequently Asked Questions
Where can i view availability?
There are links by each cabin on the home page or follow the links below:
- In town:
What are the house rules?
Please do not leave doors open! We are in the national forest and a critter or rodent could enter.
Do not leave trash outside! An animal will get into the bag.
Do not leave pets unattended on the property at any time, including locked in the bathroom. Please crate them any time you are not present.
Please do not allow pets on furniture or use our linens or bedding for your pets. We love our pets and understand how much these furry friends are a part of the family, however we need to accommodate for guests with potential pet allergies. Additional fee will be charged for excessive shedding on rugs, linens or furniture.
Do i need a specific type of vehicle to reach the cabins on the mountain?
Yes! Please ensure you are driving an appropriate vehicle. You will need a vehicle with some clearance as well as a bit of driving skill to make it in.
We strongly suggest:
a small, medium or large SUV
any size truck
We strongly advise against:
A 4x4 is not a requirement, but helpful and you do need a vehicle with clearance. Rear wheel drive is better than front wheel drive.
The first 2 miles of the drive are easy and you can drive 25 mph. The remaining 3 miles are slower and requires some attention. You will cross 4 or 5 small creeks on the way in. Water is rarely more than 4 inches deep. The roads are rocky and bumpy, but will not ever be muddy.
The property sits 5 miles off the highway on gravel roads with grades up to 12%.
All of that being said, it’s a beautiful drive and we oftentimes see white tail deer, turkey, and birds of prey including red tail hawks and various owls!
What is your cancellation policy?
Traveler must cancel the trip on their reservation. Vrbo does not allow us to cancel reservations. Cancellation date and time will be listed on your reservation. It varies based upon booking date.
Note: we will refund 100% of what we have received, but Vrbo determines refund of their fees.
Vrbo Customer Service: 877-228-3145
What is your pet policy?
All cabins are pet friendly except for our cabin, Sunday Silence. Absolutely no pets are allowed at that cabin and unfortunately, no exceptions will be made.
Every cabin requires a pet fee of $150 for a max of 2 pets except for our studio cabin, Spring Hill, which allows one pet for a $75 fee.
Do not leave your pets unattended on the property at any time, including locked in the bathroom. Please crate them any time you are not present!
Please do not allow pets on linens or furniture. We are pet lovers and understand how much these furry friends are a part of the family, however we need to accommodate for guests with potential pet allergies!
Can i bring additional guests past max occupancy?
Unfortunately, we cannot allow more than the max occupancy at any given time.
Most importantly, due to fire marshal regulations and insurance purposes, the number of guests per cabin is strictly enforced.
In addition, the mountain cabins are off-grid and our systems, such as solar, cannot handle more than the max number of guests.
Do you have any social media profiles?
Can you hold dates?
No, unfortunately we do not hold dates. Reservation isn't final until a payment is made.
Can I check-in early or checkout late?
Due to the extra measures and precautions we are taking for covid-19, it takes longer to clean and sanitize each cabin, therefore we are not approving any early arrivals or late departures at this time.
What are the check-in instructions?
Check-in is no earlier than 4pm cst. Please don't show up sooner.
Your cabin will not be ready and the door code won’t be set.
Inspection / Dissatisfaction: We are aware of existing wear and tear within the cabin as it is inspected at every check out, however please notify us within 24 hours of check-in if there is any personal dissatisfaction for any reason.
we strive for 5-star ⭐️ reviews and want to ensure you have a great stay!
Dor mountain cabins: Upon arrival, the solar and HVAC systems will be up and running. The solar system is designed to accommodate three or more days of solid overcast; however, we request that you manage your power usage.
What are the checkout instructions?
Checkout is no later than 11am cst.
Please do not make up the beds you used.
Place all dirty towels in bathroom.
If your cabin is equipped with a washer or dryer, please start a load of towels.
Please wash all dishes and leave on drying mat.
Bring in and wash any dishes left on the deck.
Wipe up food from counters to cut down on gnats and flies and do not leave out any exposed food!
Please empty fridge and take your food items with you.
Tie up trash so the odor does not escape and leave in cabin.
HVAC / Heater:
- If the temperature outside is:
Below 50 degrees: set the heat to 60 degrees
Between 50 and 75 degrees: turn *everything* off
Above 75 degrees: set AC to 75 degrees
Solar / HVAC: What do i need to know?
*Below is for the cabins on the mountain*
Upon your arrival, the solar and HVAC systems will be up and running. The solar system is designed to accommodate three or more days of solid overcast; however, we request that you manage power usage in the following ways:
Do not leave windows or doors open unless HVAC is turned off.
If you leave your cabin, set the HVAC to a mild temperature:
(ex: 78 degrees in summer, 65 degrees in winter).
Note: If you find that you consumed too much power, don't worry. There is a propane fired generator that will kick in and cover the load.
Water consumption: What do i need to know?
*Below is for the cabins on the mountain*
We request you keep an eye on water consumption. Long showers are okay, but please do not waste any water.
It is particularly important to watch out for leaking toilets as they can wreak havoc on our well and solar system at the same time.
Note: If you don’t have water, please check the breaker in or near the bathroom.
Do you provide firewood?
Our cleaning service no longer provides firewood, but it can be purchased at Hookers Bait Shop:
Address: 9114 US-259 Broken Bow, OK 74728
You can also purchase firewood bundles at Pruett’s Food also located in Broken Bow:
Address: 201 S Park Dr., Broken Bow, OK 74728